Payment Options
Knox Chapman’s Bill Pay Portal will be down for maintenance on Wednesday, March 11th, 2026 from 5-9 PM.

Want to avoid processing fees? Sign up for Bank Draft through the Online Portal or in person at Knox Chapman’s Office.
The following area banks accept Knox Chapman payments for free. Home Federal Citizens National Bank Customers must have their printed statement and bill can not be past due.
Call 865-577-4497, Option 4 to pay bill by phone. Fee Applies

Events and News

Commissioners Meetings are the First Monday of Every Month.

January 1, 2026, Knox Chapman will be closed in observance of the New Year.

February 16, 2026, Knox Chapman will be closed in observance of the Presidents’ Day.

April 3, 2026, Knox Chapman will be closed in observance of the Good Friday.

May 25, 2026, Knox Chapman will be closed in observance of the Memorial Day.

July 4, 2026, Knox Chapman will be closed in observance of Independence Day.

September 7, 2026, Knox Chapman will be closed in observance of Labor Day.

November 26-27, 2026, Knox Chapman will be closed in observance of Thanksgiving.

December 24-25, 2025, Knox Chapman will be closed in observance of Christmas.

January 1, 2027, Knox Chapman will be closed in observance of the New Year.

Location & Directions

Knox Chapman is located 3 Miles east of Chapman Highway at 1905 E. Governor John Sevier Highway, Knoxville, TN 37920.

Office Hours

Monday-Friday 7:30am to 5:00pm

Important Links

2024 Water Quality Report

2024 Financial Statement

American Water Wor ks Association

EPA Office of Water

National Rural Water Association (NRWA)
Sevierville Water Systems
TN Association of Utility Districts
TN Department of Environment & Conservation
Tennessee One Call

Knox Chapman Utility District – Providing Water Services to Our East Tennessee Community

The Knox Chapman Utility District lies in parts of the eastern portion of Tennessee in Knox, Blount, and Sevier counties and covers an area of approximately 60 square miles. It is immediately adjacent to the City of Knoxville and lies roughly between Knoxville, Maryville, Alcoa, and Sevierville. In addition to the nearby Great Smoky Mountains National Park, the District is influenced by Douglas and Loudon Lakes, and the cities of Maryville, Alcoa, and Knoxville, and by the Tennessee Valley Authority Lakes as a source of raw water supply and an attraction for new industry.

The Knox Chapman Utility District (KCUD) was incorporated as a municipal corporation pursuant a decree enacted on April 20, 1955 in the County Court of Knox County, Tennessee, pursuant to provisions of the District Act, which provides that such an incorporated municipal corporation shall exist in perpetuity and possess the powers set forth in the District Act.

Notice: Failure to receive bill does not relieve consumer of payment and 10% penalty.